The logical conclusion for development managers is they should pay inordinate sums for the very best athletes, because they will only get 10 or so working productively on a team. The other logical conclusion is to invest in improving communication in any form possible.
I like to consider the following as worthwhile communication investments:
- Wikis and other online sources that are easily searchable.
- Sufficient face time. Working separately or at home is good for productivity drives, but you have to allow enough communication face time. I like to create a frequent venue where people tell us what they’re working on, solicit feedback, and give demos. Short self-contained development milestones facilitate opportunities to communicate and apply mid-course corrections.
- Screening for great communicators at interview time. I like to run folks through a mock architecture review. I have them choose some piece of software they’re proud of and present it to the group. I think this matters a lot more than impromptu brain teasers and the other ilk one sees in some interviews.
- Focusing on team chemistry. Some managers think their job is to put as many IQ points in the room as possible. I think it is to assemble a group of people that love the idea they’re working on and love working with the team they’re on.
I’ve put all this into practice for a long time, and gotten excellent results.
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